About Us
Last Updated: May 16, 2026
Welcome to MyBookTrip.shop, operated by Universal Tickets LLC. We are an independent, third-party travel consultancy service that provides paid expert guidance and advisory assistance to travelers experiencing issues with their travel bookings, itineraries, cancellations, or other travel-related challenges.
Our Mission
Our mission is to help travelers navigate the often complex world of modern travel by providing timely, personalized, and knowledgeable consultancy for itinerary changes, booking issues, cancellation questions, and general travel challenges. We aim to be a helpful resource — while always being transparent about who we are and how our paid service works.
Why We Exist
Universal Tickets LLC founded MyBookTrip.shop because we recognized that many travelers struggle to navigate complex airline policies, multi-carrier booking systems, and confusing cancellation procedures on their own. While every travel carrier provides their own customer service (often for free), some travelers prefer personalized, one-on-one guidance from an experienced consultant who can explain their options clearly. That's the gap we fill — as a paid, independent advisory service.
What We Do
MyBookTrip.shop provides the following paid consultancy services at $49.99 per session:
- Booking Guidance: We help you understand booking processes, carrier policies, and your available options. We do not directly book tickets on your behalf.
- Itinerary Change Advice: We explain how itinerary modifications work with various carriers and guide you through the process.
- Cancellation & Refund Guidance: We advise on cancellation policies, refund eligibility, and how to initiate requests with your travel provider.
- Complaint Resolution Advice: We guide you on how to file complaints effectively with travel carriers and relevant consumer protection bodies.
- General Travel Advice: We share general knowledge about baggage policies, layover procedures, travel documentation requirements, and other common travel concerns.
What We Are NOT
To ensure complete transparency, we want to clearly state what MyBookTrip.shop is NOT:
- We are NOT an airline, railroad, bus line, cruise company, or any official travel carrier.
- We are NOT affiliated with, endorsed by, or authorized by any airline or travel carrier.
- We do NOT sell airline tickets, train tickets, or any travel products directly.
- We do NOT have the authority to issue refunds, change bookings, or make decisions on behalf of any travel carrier.
- We do NOT guarantee any specific outcomes. Results depend entirely on the policies and decisions of the relevant travel carrier.
- We are NOT a substitute for your travel carrier's official customer service, which is typically available to you at no cost.
Our Fee Structure
MyBookTrip.shop is a paid consultancy service. Here's how our fees work:
- We charge a flat consultancy fee of $49.99 per session for our expert advice.
- All fees are clearly communicated to you before any charge is applied.
- You will never be charged without your explicit consent.
- Our consultancy fee is separate from any costs associated with your actual travel booking or carrier.
- We recommend that you first try contacting your travel carrier's free official support before engaging our paid services.
For more details, please refer to our Refund Policy and Terms & Conditions.
Service Delivery
Our consultancy service is delivered as follows:
- Method: Primarily via phone consultation. Email support is also available for non-urgent inquiries.
- Timing: Consultation begins immediately upon phone connection with our consultant.
- Duration: Each session typically lasts 15–45 minutes depending on the complexity of your issue.
- Deliverable: You receive expert verbal guidance and advice during the call. We may also send follow-up information via email upon request.
Grievance Redressal
We take all complaints seriously. If you are dissatisfied with our service, you may contact our designated Grievance Officer:
- Grievance Officer: Mr. David Thompson, Chief Compliance Officer
- Email: grievance@mybooktrip.shop
- Phone: +1 888 890-7165 (ask for Grievance Department)
- Response Time: Acknowledgment within 2 business days, resolution within 7–10 business days
For full details, see our Grievance Redressal Policy.
Company Details
- Business Name: MyBookTrip.shop
- Operated By: Universal Tickets LLC
- EIN: 99-464-2268
- Business Type: Independent Third-Party Travel Consultancy
- Registered In: United States of America
- Address: 608 Harvest Wy, Toms River, NJ 08755, USA
- Phone: +1 888 890-7165
- Email: support@mybooktrip.shop
- Consultation Fee: $49.99 per session